Clearing Cache and Cookies How to Clear Cache and Cookies in Chrome and Edge Task: This article provides step-by-step instructions on how to clear cache and cookies in Google Chrome and Microsoft Edge browsers. Use Case: This article is helpful when you experience issues with web pages not loading correctly, slow browser performance, or when troubleshooting browser-related problems. Prerequisites: Access to Google Chrome or Microsoft Edge browser. Steps: Google Chrome: Open Chrome: Launch the Chrome browser on your computer. 2. Access Settings: Click on the three vertical dots in the upper-right corner of the browser window to open the menu. Select "Settings." 3. Privacy and Security: Scroll down and click on "Privacy and security" in the left-hand menu. 4. Clear Browsing Data: Click on "Delete browsing data." 5. Choose Time Range: In the pop-up window, select "All time." 6. Select Data to Clear: Check the boxes for "Cookies and other site data" and "Cached images and files." 7. Delete Data: Click on the "Delete data" button. Microsoft Edge: 1. Open Edge: Launch the Edge browser on your computer. 2. Access Settings: Click on the three horizontal dots in the upper-right corner of the browser window to open the menu. Select "Settings." 3. Privacy, Search, and Services: In the left-hand menu, click on "Privacy, search, and services." 4. Clear Browsing Data: Under the "Clear browsing data" section, click on "Choose what to clear." 5. Choose Time Range: In the pop-up window, select the time range for which you want to clear the data. To clear everything, choose "All time." 6. Select Data to Clear: Check the boxes for "Cookies and other site data" and "Cached images and files." 6. Clear Data: Click on the "Clear now" button. Expected Outcome: After following these steps, your browser should perform better, and web pages should load correctly. In case of failure, check these things: Issue 1: Ensure you have selected the correct time range and check boxes to clear. Issue 2: Restart your browser and try clearing the cache and cookies again. Issue 3: Ensure your browser is up to date with the latest version. Additional Resources: https://www.google.com/chrome/ https://www.microsoft.com/en-us/edge/download?form=MA13FJ Contact Information: For further assistance, please contact the IT Helpdesk at itsupport@pyebarkerfs.com or call (385) 360-9292.
